FAQ

Q: Are you organic?

A: Our materials are EU certified organic, however packaging process is not certified yet. We are working on obtaining the certification for packaging process and will be able to use ‘Euro-Leaf’ logo soon

 

Q: Are there any additional costs or charges?

A: No! You can easily calculate the price we will charge you for your order: 2 EUR + 0.75 EUR/10 g. This way, 40 grams of tea will cost you 5 EUR (4 x 0.75 EUR + 2 EUR). We will then ship your order for free to any place in the world!

 

Q: Why 2 EUR fixed fee on each order?

A: 2 EUR fee per order includes credit card processing charges and VAT. We aim to reduce this charge in the future once we increase our traffic and are able to get better deals from payment operators

 

Q: How much is 10 g of loose leaf tea?

A: Usually, you will need 2 - 2.5 grams (1 tea spoon) of loose leaf tea for a regular cup (200 ml). This way, you will get 4 - 5 regular cups of tea from 10 g pack

 

Q: When will I receive my order?

A: We aim to send out all orders on the next business day after receiving payment. It will take 2 - 6 business days for tea to be delivered within EU and 6 - 16 business days outside EU.


Q: Where are you located?

A: Both Organic Herbie and our suppliers are located in the EU and comply with all laws and regulations.