FAQ

Q: What payment methods do you offer?

A: We use Paypal and Paysera as our payment processors. Paysera is Lithuanian fintech company and offers multiple payment options depending on your country, including Credit/debit cards, bank transfers, banklink, etc It is perfect for users who do not have a PayPal account and do not wish to register for one.

 

Q: Are you organic?

A: Our materials are EU certified organic, however packaging process is not certified yet. We are working on obtaining the certification for packaging process and will be able to use ‘Euro-Leaf’ logo soon

 

Q: Are there any additional costs or charges?

A: Depending on country you are shipping to (outside EU) you might be required to pay customs tax, but it usually does not apply to orders below 20 EUR. Due to EU - Canada free trade agreement, Canadian customers are not required to pay customs tax at all. Otherwise, no additional fees and taxes!

 

Q: How much is 10 g of loose leaf tea?

A: Usually, you will need 2 - 2.5 grams (1 tea spoon) of loose leaf tea for a regular cup (200 ml). This way, you will get 4 - 5 regular cups of tea from 10 g pack

 

Q: When will I receive my order?

A: We aim to send out all orders on the next business day after receiving payment. It will take 2 - 6 business days for tea to be delivered within EU and 6 - 16 business days outside EU.


Q: Where are you located?

A: Both Organic Herbie and our suppliers are located in the EU and comply with all laws and regulations.